Recently I started to use Mail Chimp for email marketing.
I ran into an issue that worried me and I reached out to them for help. Not only do they have an amazing live help staff that I was able to contact through a chat window, but they went one more step further to thank me after I went on Twitter to sing their praises.
It was a delightful “one step further,” as this video explains. After watching it, you may want to ask yourself , “What is one more step I could take to delight my customers?”
For those who were looking for a review of Mail Chimp, I will so that so far, I have been impressed with everything that offer at a basic, free level.
As my business grows, I’ll be viewing their pricing tier to choose the best plan. For now, I’m happy to use them to grow my email list and am using them to send my free report on logos. Yes, they have auto-responders and you can use your “Final Welcome” email to contain whatever you’re wanting to deliver. It’s good stuff. I plan on writing more on Mail Chimp later and how you can use email marketing to grow your business.